I was informed via the app that I couldn’t access my ticket upon arrival at my destination and had to go to the check-in desk to get my boarding pass. After waiting two hours in line, I was told I had to pay an additional fee for my boarding pass, or I wouldn’t be allowed to fly. Once through security, I was put on a bus waiting to board, and a staff member tried to stop me, claiming I hadn’t paid for my bag, despite it being a carry-on. I later discovered that the delay was due to this same staff member refusing boarding to other passengers with the correct paperwork. Complaining to the airline proved impossible, prompting me to write this review. I encourage anyone with similar experiences to contact their bank for a refund. This airline is disgraceful and I will never use them again.
Claim your business profile now and gain access to all features and respond to customer reviews.
