They sold me an Italian coffee maker that came with very limited instructions for starters. Kind of typical Italian.There were lots of problems with this machine and I called to return it and the first thing I was told is there was a 5% restocking fee. I then explained again that there were issues with the machine and they said they would send me over to technical support, but I told them technical support can't help because I'd have to take videos of all the problems and also they can't see that the pores were coming out wrong. The person on the phone was a bit rude with me, but he finally agreed to waive the 5% restocking fee, but I still have to pay for shipping. This is like a 20 pound machine and it's gonna cost a lot to ship. They had no place locally to return it. They're in New York and I'm in California.The bottom line is, don't order an espresso machine online. Go and buy it locally.
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