Do not buy a coffee machine from Whole Latte Love.Based on my experience, their customer support is essentially nonexistent. I was put on hold most of the time for over 20 minutes, and in several cases the call was disconnected before I ever reached a representative.The machine I received did not work properly right out of the box, and despite repeated attempts, I was unable to get any technical support to help resolve the issues.To make matters worse, returning the machine has been extremely frustrating. They charge a 5% restocking fee, and the customer is responsible for paying return shipping, even when the machine is defective. For a high-priced espresso machine, this is unacceptable.I would strongly caution others to think twice before purchasing from Whole Latte Love.
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