WLL has amazingly good customer service. I had semi-automatic machine that I purchased from them that started having some operating issues after 3 years. WLL walked me through the troubleshooting and repairs via email, sending written instructions, and providing a video. My most recent experience being yesterday. I have found the same response to inquiries about equipment accessories, maintenance, and even coffee bean selection. Having had the complete opposite experience with another company on an espresso machine I cannot more highly recommend WLL. One last thing. I would be remis not to mention the large library of video resources available. I still "attend WLL University" via videos with frequency.
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