One of our worst experiences with a merchant. Customer service is severely lacking. Product quality control is non-existent.We placed an order for almost $5,000.00 on February 5th, 2022. We were told delivery would be in about 4 weeks. On Thursday, April 21, I called to ask for them to be delivered. The woman who answered the phone said our saleswoman had stepped out and she would have her call me back. I called again on April 22nd, the same woman told me the same thing. I called again on April 25. This time the woman said she could not take delivery instructions from me because the order was in my wife’s name. When my wife finally go hold of a salesperson on April 27, she was told they’d need to determine the status of the order and called her back. After repeated calls, the manager/owner admitted that they had not ordered the cabinets until that week. He said they would put a rush on them and they should be delivered the week of May 30th.After several calls starting May 31st, the delivery date was set for June 8th. Then then re-scheduled for Friday the 10th. My wife called about 2PM on the 10th and asked about the delivery. The woman who answered the phone told my wife that there couldn’t be a delivery scheduled because the cabinets were not finished yet. When my wife asked to speak to the manger, the woman said my wife was a f***ing liar and hung up on her. My wife called again on Monday the 13th and talked to the manager who admitted the cabinets were not ready but promised them on the 17th. At this point our builder had to stop work because they had reached a point were nothing more could be done without the cabinets.The cabinets were delivered on the 17th. My wife had to practically force the delivery crew to help her unwrap the cabinets. When she got them unwrapped one had a side splintered at the back. On another the drawer was installed at an angle. (See photos). She asked the delivery men to wait while she got her phone to call the manager. When she got the manager on the phone, he said there was nothing he could do because my wife had told the delivery men to leave (which they had).The manager agreed to a 20% discount because of the late delivery and the poor quality. Our builder’s carpenter was able to fix the cabinets.
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