This was our second experience with wicked campers and it seems the quality of product and customer support is drastically worse in the newzealand branch vs our first experience in Australia. We knew from the first experience that the rental was a very basic and “budget” option. Some problems noted with the van included: broken ac, broken radio, cigarettes still in the van ash tray, cracked windshield, dangerously worn tires, and a coolant reservoir with a substantial leak. Though some problems are insignificant other show a glaring disregard for safety of their product. We wasted two full travel days in vehicle repair shops to address issues that should have been addressed before it was given to a paying customer.
The other aspect of our poor experience dealt with the abismal customer service/roadside assistance. Towards the end of our trip the poor tires resulted in a blown out tire. We would have simply put on the spare to make it to a town but the tool to access the spare tire doesn’t reach due to the construction of the bed platform. So we were stranded on the side of the road attempting to contact the “24hour” roadside assistance for 4 hours before we were finally able to get a
Hold of anyone. Thankfully a bystander came by to help us who had proper tools so we could change the tire. Upon finally reaching anyone at the wicked campers we were greeted with very hostile and rude customer service.
It’s really too bad because when we rented in Australia we had a very good experience. It’s a shame that the company doesn’t has that consistency through out all their locations.
With all of that said it might be worth the extra money for a rental service with a better and safer product.
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Offering cheap campervan hire in New Zealand. Backpackers choice for budget campers in Auckland, Queenstown, Christchurch and Wellington
