Appalling service. I purchased a well known ragdoll for my newborn granddaughter, clearly marked from 0 months, so was appalled to receive it unwrapped folded stuffed & squashed in half into a small padded envelope, no protective bag or box for the doll- the dress creased and head scrunched out of shape. My granddaughter was a week old, I could not give her a doll that looked like it had done five rounds with Mike Tyson. I contacted Customer Services (a contradiction in terms for a start) to complain and was advised it didn't do it any harm! I beg to differ. I asked for my complaint to be addressed properly and escalated to a manager. I have heard nothing since. A company can sell the most marvelous items but, when things go wrong, it is only as good as its staff and these are definitely not good enough. No quality control and no customer service. I have used Wicked Uncle in the past but thankfully not needed to contact customer service. I had to this time and realised there is no quality control and no customer service - the doll supplied has had to be recycled as I could not chance it for my newborn granddaughter, and I have bought another the same from a reputable company. I will not use Wicked Uncle again and will most definitely not recommend.Thankyou for your response. Absolutely true I could have returned the doll however I declined for two reasons: 1. It was to be returned only at my expense - a further approx. £5+ spend. 2. I could not in all honesty have squashed it back into the very small envelope it arrived in. However, thankyou for your 'offer'.
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