Absolutely shitty service! Got fined EUR 20 for handing in my bike in a place where I was not allowed. 1) I got the message 10 min. after I parked, when I had already entered a museum. No info on the app about not being allowed to park there. 2) Got an email which led me to a support site where I was told that I could cancel the 20 EUR fee by picking up my bike and continuing my journey - would have bee nice to be told on the day in the app and not via email. 3) Customer service is absolutely useless and told they could not give an exemption as they had given me one before - which they had not. When enquiring about this they even agreed "oh yes, that message did not consider your case. It was just a standard phrase we use". Can totally recommend using the service because it is convenient, but I have absolutely nothing positive to say about providing information in the app or their customer service support team.
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Wiener Linien is the company running most of the public transit network in the city of Vienna, Austria.