As a first time tourist in Vienna I was super excited to see the city. My happiness quickly dissipated when I was fined 105 Euro for a ticket that I had rightfully bought, but accidentally threw out due to the receipt of the ticket being as THIN AS PAPER and appearing like trash. After a long day of travel, I was confused as to why it was in my hand and as written, threw it out. The other traveler I was with did not make this mistake, and had immediate confirmation via a charge on credit of this mistake and proof of payment. Nevertheless, the person at the ticket station immediately fined me, and with such a tone as to say that I had no other options. Upon the help of a local, we went to dispute the charge as total ( original ticket, fee, replacement ticket) I had spent ~170 USD or 140 Euro on trains that I maybe used a handful of times. Even with all of the proper credit card charges, and proof of payment of said tickets/fee—due to their archaic processing system I got no resolution. In fact, I even had to dance between train stations to find the correct place to dispute because the workers at the desks at the stations misdirected me!!!!!! Even through all of this struggle their only consolation was that because I PAID THE FINE IMMEDIATELY, as a confused traveler does with no information of their options—I had no option to dispute it because in paying I “admit fault”. Moreover, they couldn’t even look me UP IN THE SYSTEM because when the fine was paid they didn’t submit my information alongside it. A complete joke, and I was treated with a lot of disrespect from both representatives I interacted with—with no sympathy or even a sheen of admitting fault to their bogus practices and inability to properly log information of those who use their train systems.
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Wiener Linien is the company running most of the public transit network in the city of Vienna, Austria.