I ordered a bespoke £1,600 dining table from Wilbraham Wood Design and paid a £1,000 deposit on 3 June 2025. I made the order early so I’d have the table well before Christmas. George was helpful at the start and quick to respond, but once the deposit was paid everything changed.I didn’t chase until 3 August. He replied saying he’d been off because his daughter had an operation. By the end of August I chased again and wished her well. A month later he finally replied saying the ETA was two weeks and that he’d send pictures once the timber was out of the clamps.By October I had to chase again. He said the table was almost finished and he’d confirm a delivery date after seeing his delivery guy. No update arrived, so I followed up. He said “next week”. Nothing came. When I chased again he said he’d been very unwell but would send pictures and a delivery date the next day. Nothing.By the end of October he told me delivery would be a week on Saturday and that Michael would assemble it for me. Again, nothing arrived. Weeks later he said his daughter had been ill, then his son had been injured, and that he needed one more week. I was still sympathetic and thanked him, even though my patience was wearing thin.A week later I chased again. This time his son had suspected appendicitis. He said he couldn’t dispatch the table and offered a refund if I couldn’t wait a couple more days. I made it clear that if the table couldn’t be delivered by 27 November, I needed a full refund.By the end of November I asked where the table or refund was. He told me it had already been refunded to my card and that it would take up to five working days. He also blamed me for “cancelling the order”, even though he’d failed to deliver for months. When I pushed back, he said he’d had “a pretty shit time”, claimed I’d wasted his time, and that I’d left him out of pocket for materials.It’s now 8 December. No table. No refund in my bank. At this point I do not believe any refund was ever issued. I’ve been patient and understanding for six months, but the excuses, contradictions and rudeness have been constant.He still has £1,000 of my money and I still don’t have a dining table for my young family before Christmas.This has been a stressful and disappointing experience from start to finish. Avoid at all costs.
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