Paid full amount upfront March 2025 for a resin Oak dining table. To start with communication was good, George even called on the phone when I enquired, although I ignored a few red flags, such as excuses of no pictures of tables as George’s phone has been stolen.Also George mentioned paying some on a credit card to avoid costs to himself, a 3% discount on the table and I would be fully protected under the Section 75 act for up to £30,000, which is correct - but he said with only a £1 deposit on a CC which is incorrect (something I see he has wrongly advised other reviewers on here) - it has to be £100, which I corrected him on, and he was happy to have £100 on a CC and the remainding £2810 via bank transfer.That’s when the communication started to decrease. I waited and waited on resin samples, after contacting George several times, with excuses that he’d sent some out already, they should be with me, he will make some more, he was away a couple of days, promising to be more proactive going forward, then being ignored and I asked for a refund, George said he had issues with samples not arriving and Jiffy bags being ripped, more waiting and messages being ignored, all whilst posting and advertising on Facebook for sales etc, I posted on his Facebook page highlighting the fact that he’s ignoring fully paid customers and he deleted the comment, again I asked for a refund, then when I say I’ll apply for a refund through my bank and leave an honest review on turstpilot he suddenly responds, apologies, saying he will give me a full refund but give him a chance, he’s had an awful few months personally, promising to get my table to me within 2 weeks when it had been more than 10 wks with no resin samples, he still replies with apologies and false promises. End of May I finally get 2 small resin samples - which are tbh rubbish. I chose just to have a black resin as I wanted to get it over and one with, and again communication stops. I message on fb messenger and last communication was George saying his daughter was ill in hospital. Quite frankly we had enough of no communication, excuses, lies and applied through our bank to instigate a refund under section 75.Finally End of August 2025 we received our full refund after providing all the proof of messages and screenshots of continual let down and failings of Wilbraham Wood Design. Please heed other similar customer experiences, I do not believe this is an honest business, do not waste your time, money and keep giving chances like I did
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