Truly disgusting behaviour of the senior staff-to see the manager verbally and physically intimidating an older woman wedding guest was horrendous. To then threaten another guest who stepped in to try and diffuse the situation was shocking. Never mind terrible customer service, the manager and wedding coordinators were lacking simple human decency. Shame on you, never have I seen such rude and disrespectful behaviour from hotel staff. And shame on your employers for not taking action on what from the other reviews I have now read, is a recurring situation.
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