Would give this a zero star if we could. We had the worst experience of customer service at Wildes Inn in Chesterfield we have ever had. We booked the only room left, which was a suite on a Tuesday night. The room was 111 on the first floor. We arrived to the sound of a wedding in the function room below. The music echoed through the room and we had an early start. We politely asked the reception staff if we could move and were offered the only remaining room which had not yet checked in. The situation was being dealt with calmly until the gentleman next to us got involved. He sniped 'what did we expect from a wedding venue hotel'. We explained we would have expected the venue to be sufficiently sound proofed so not to disturb other guests. He claimed they were and refused to accompany us to the room to discuss it. Yet the guy on reception agreed the room was very noisy when he came to visit us a little later. The other gentleman then got very obnoxious and threatened to throw us out. After receiving a barrage from this guy we asked who he was and was shocked to learn that he was the Managing Director. The way he dealt with us was nothing short of disgusting. He did not apologise once for the noise and had no respect whatsoever for the customer. We had only been at the hotel a couple of hours when eventually we decided to leave. But before we could leave, the full payment for the room was debited from our account. We spoke to the reception staff who said the Manging Director had authorised it and would not be issuing a refund. Terrible service, poor manner, no respect for customer, all about the short term money gains.
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