Booked a room by phone stateing we had a red letter day voucher worth £70 and nothing was said Arrived at the hotel and went to the room looking forward to our stay While in the room the phone rang asking for the email address of who bought the red letter day voucher which we gave them and heard nothing more When we went down to have our meal we called at reception thinking everything was OK only to be told we could not use the voucher as we had to have booked the room on line on the red letter day app As we had previously booked a room on line with a red letter day voucher and shown it at reception and everything was OK this didn't make any sense but nothing we could do Just think on making the booking in the first place this should have been explained Obviously this put a damper on our stay A stay which should have been more memorable but in a good way Perhaps more staff training on this would help
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