I've had numerous encounters with Jenny in customer service and found that she has a terrible attitude. Unfriendly and unhelpful. There was an issue with free delivery years ago because the last part of my €200 order was a voucher. Apparently this didn't count despite the voucher's page itself saying free delivery on orders over €200, along withany other pages including shipping terms. The face the voucher didn't count was on some random blog post. She refused to reimburse me the €8 shipping, so I started a PayPal dispute and got it back there from another staff member. Even afterwards she was still complaining to me through email.Now, part of the shoe production is in Vietnam. I used to be okay with the higher prices, the shoe's requirements for self-care and maintenance, and the use of some plastics because they were locally produced in an ethical and ecological way. Now it's just another crap mass-produced shoe. Shameful.Edit: They tried to remove my negative review by claiming it was false and because I wrote the first name of the problematic agent. This is how they run the business now. It's become a larger more corporate shell of what I used to purchase from.
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