I was excited to win $100.00 on my first play on the platform! However, I faced some minor issues when trying to request a redemption, but it was eventually resolved. I grew concerned when my redemption was pending for 5 days and then denied. I attempted to contact customer service with no response. Luckily, I reached out to a representative via social media who explained that redemptions should only take 5 to 10 minutes after making a deposit. Once I manage to gather $10.00 to deposit, I plan to redeem my winnings right away. If I don't receive my full redemption in the promised time, I'll be sure to express my frustration publicly, as I would prefer to avoid that.
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