KYC messaged and I sent documents back on the 29th Jan. I have heard absolutely nothing, and waiting for my withdrawal. I have chased, and got radio silence. I know it’s been New Year, but we have had 5 working days since it has been submitted, and it said it would take 48 hours. Will of course edit the review if resolved quickly, and a sufficient explanation is provided.UPDATE: Still nothing - everytime I email, they tell me I have no account. No matter how many times I tell them, they do not believe gmail & googlemail are the same account. Unfortunately, it’s time to seek legal advice. ANOTHER UPDATE: I’ve finally spoken to someone, Christina on Live Support understands me and is speaking to the KYC team and updated my email so this doesn’t happen again. Will update when resolved - confusion is the cause
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