wilko.com

3.1
3.1 Based on 61 reviews

...

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Arnold Anderson
Poor handling of customer service issue

The way the support team addressed my issue was disappointing. I received a refund for items that never arrived, but there was no apology—only excuses for the situation. Even if it was due to a new warehouse, I find it hard to accept that there aren't standard procedures in place. If there aren't, there definitely should be consistent standards across the board.

1
Date of experience: Dec 20, 2025

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