We arrived at willows after our dog had an injury which was on a Sunday, we rang willows and they said to bring her straight in which we did. When we arrived a vet met us in reception and took us to a consultation room and said a vet would come to see us in ten minutes this was 1.10pm. After we had been waiting 1 hour 45 minutes we went to reception and asked if a vet was coming to see our dog. The vet finally came to see us at 3.20 pm. The vet apologised and said we shouldn't have waited that long as she thought another vet was coming to see us. The vet after an examination of our dog said she was in pain which was slightly annoying as we had waited so long. However we spent £4200 and our dog who is on the road to recovery. We are still very annoyed at having to wait 2 hours 10 minutes because basically we were forgotten about with such a high consultation fee of £225. Very poor initial service
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Veterinary Specialists in Anaesthesia, Internal Medicine, Joint Replacement, Neurology, Oncology, Ophthalmology, Orthopaedics, Soft Tissue Surgery, Spinal Surgery, Radioactive iodine treatment for cats with hyperthyroidism...
