We were referred to Willows by an emergency vet service after our puppy got hit by a vehicle and severely injured one forepaw. She was hospitalised at Willows for two weeks and is receiving regular ongoing outpatient care to support her recovery. Our experience with the vets has been first class. During her hospitalisation we received daily calls to update us in detail on her condition and to talk us through the options available. The staff were upfront about costs. It was a distressing time but the vets took their time to explain complex procedures to us and we felt our dog was receiving the best possible care from vets who are experts in their respective fields. Whenever we visited we found her happy with her handlers, and even now whenever we go in for outpatient appointments she is very happy to see the vets and handlers, which makes us feel she is in good hands. We continue to receive support by phone and email now she is home, which is reassuring.
Our experience of the reception staff had generally been excellent (particularly their kind and compassionate approach when we arrived with our newly injured pup for the very first time). We have had two occasions when something has gone awry when checking in for appointments and we've had long waits before realising that the message hadn't got through that we had arrived. But that has been a rare exception. We would highly recommend Willows to others whose pets need specialist care.
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Veterinary Specialists in Anaesthesia, Internal Medicine, Joint Replacement, Neurology, Oncology, Ophthalmology, Orthopaedics, Soft Tissue Surgery, Spinal Surgery, Radioactive iodine treatment for cats with hyperthyroidism...
