Extremely Disappointing and Unprofessional Experience with WilsonMy experience with Wilson has been negative from the very beginning. After purchasing two tennis rackets on November 5 during a promotion, one racket was canceled, which caused me to lose the applied discount. Since the racket was intended as a Christmas gift, I was forced to repurchase another one, which arrived after Christmas.The second issue occurred when a promo code provided by customer support simply did not work on a later purchase.The third and most serious issue happened in-store: a sales associate refused to exchange a brand-new, unopened racket without checking my order, purchase date, or return policy, and behaved in an unprofessional and confrontational manner. It felt as though I was being pushed out of the store.
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The Wilson Sporting Goods Company is an American sports equipment manufacturer based in Chicago, Illinois.