It was a very Bad Bad Bad experience with Wilson.com customer service ever than any other company website. My husband was ordered two tennis rackets for my birthday. Their website was misleading with the descriptions of how great is the rackets. Unfortunately, it was not a good quality rackets to play with. When I was requesting return that they said that I could not return because I have been used once. Even within the 30 days return time frame. They told me that I have to pay for the shipping even Wilson.con stated free return within 30 days of receiving the package. It seems like Wilson.com customer service does not follow the company policy and forcing the customer to keep their poor products for doing a very poor business. I am not ever purchase from Wilson.com anymore further for sure. I also will write a letter about this matters to the Business Bureau against Wilson.com doing unacceptable business.
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The Wilson Sporting Goods Company is an American sports equipment manufacturer based in Chicago, Illinois.