We had a worktop with a serious bow that we couldn't use. After wasting a week of our time, the Low-IQ Claims Manager refused to replace it under the advertised but non-existent 10 year guarantee as we'd had it more than 30 days??? So how can you have a 10 year guarantee that has to be claimed within 30 days? When I pointed this out, she then changed her line to say we must have damaged it with moisture or similar - It's a kitchen worktop!!! We were even accidentally copied in on an internal email saying it must have left their facility faulty. I've taken their false claim of a "guarantee" to Trading Standards, and let them deal with this vile bunch of cowboys.
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