I ordered a kitchen from Wickes and after a delay the delivery of four work surfaces was organised for the 17th of December. Unfortunately, only the breakfast bar was delivered. I called Wilsonart on the 18th of December and arranged delivery for the 29th of January.I called customer service on the 29th of January to confirm deliver, as I had taken the day off work. Customer service said they didn’t have anything with my name or address and I needed the order number. I called back with the order number; spoke to a different lady who said the work surfaces were on the van for delivery. I called back again at 4pm as nothing had arrived and was told that they didn’t have anything for delivery. They would send an email and call me back.the following day I called as I had not heard anything and was told that a manger would call me back.Up to this point I have had no calls from Wilsonart.We have not had a kitchen since 17th of December because of Wilsonart. We have have had to wash up in a bath because of Wilsonart along with preparing meals for our children and ourselves in our sitting room because of Wilsonart.I am very annoyed with both the appalling delivery and customer services of Wilsonart and at a loss as to why Wickes use them . the awful servicer must reflect badly on Wickes. i would not recommend Wicks for kitchens, not because the kitchens are bad but the delivery system is ridicules.
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