Utterly, Utterly INCOMPETENT & UNPROFESSIONAL - Especially Faye Taylor.We bought a kitchen breakfast bar worktop from Wickes who in turn used this Micky-Mouse company - Wilson Art - to supply and deliver the worktop.The incompetent staff contacted me last week to arrange delivery for yesterday. Needless to say, I took the entire day off work to provide access to the delivery staff. Not only did no one show up and the worktop was NOT delivered, we did NOT even receive a single phone call or email informing us or apologising for non-delivery.This morning, after several calls and speaking to several incompetent and unprofessional people who are inexplicably in gainful employment within this Micky-mouse company, I ended up being put through to a “Customer Services Manager” called Faye Taylor - who truly embodies the Micky-Mouse of Wilson Art.Faye Taylor used her genius to confirm what I had already told her:1. That the delivery was not made yesterday as planned.2. That nobody contacted me to inform me of the same.Faye Taylor - the genius “Manager” - then informed me that the next delivery would be in January 2024 and that we would simply have to wait despite not having an operational kitchen.Faye Taylor also stated that if I had a problem I should take it up with Wickes and ask them for a refund, which I am duly trying to do as soon as they answer their phone (I’m still on hold some 30 minutes later).Faye Taylor - the “Manager” then said she was NOT allowed to provide me with her manager’s name or even her CEO’s name though she did say that the CEO (whoever he/she is) was based in America.Faye Taylor Would not give me any contact details as she did not want me to make a formal complaint about her utter incompetence and unprofessionalism.Instead when I asked Faye Taylor to kindly provide me with her manager’s details in order that I might make a complaint she said “I’m going to terminate this call” and proceeded to put the phone down.I have dealt with a lot of incompetent and confused people in my time but Faye Taylor, I must admit, is a special case!!! Well done Faye Taylor!!! I can see why Wilson Art made you a “Manager”!
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