Purchased a wilsonart composite work top. The worktop began absorbing oils, fats and even watermarks. After 8 months it is unsightly and we are looking to replace it. We messaged Wickes who contacted Wilsonart. The reply was priceless considering we are looking at a kitchen worktopWildonart Quality control response ‘ Unfortunately, it appears by the photographic evidence that the melamine resin of the laminate surface has been damaged. This occurs when water and dried residue, possibly from cleaning fluid come into contact with each other. This then causes a chemical reaction resulting in damage to the melamine surface. The worktops are also showing clear signs of impact damage and it has obviously occurred well after installation. All Wilsonart worktops are tested to EN438 British Standards by the laminate suppliers. They are also tested by FIRA to achieve the Gold Status Award. These tests include several impact testing therefore the worktop has suffered from an outside influence over and above the limits they are manufactured to and as such I would be unable to support a claim as it is not manufacturing related. Unfortunately, on the evidence that has been submitted I would be unable to support a claim as this is not manufacturing related." Regards, David’No stong chemicals have been applied, the surface appears pourous and is stained easily. It is ridiculous to blame oil droplets and glass rings on cleaning.There are 3 tiny chips around the size of a grain of rice which is the ‘impact damage’. It’s a kitchen surface and they are implying it should not be exposed to detergents or water. Well lets see what he small claims court says about this. A £30k kitchen the lasts 8 months.
Claim your business profile now and gain access to all features and respond to customer reviews.
Complement any kitchen or bath surface with Wilsonart. With over 500 designs to choose from, Wilsonart offers Quartz, Laminate, Solid Surfaces and more.