In 2018, my late wife and I sought to update our wills due to new tax regulations. We expected a straightforward process, but instead received an outdated will with added complications. A critical clause was overlooked, which other solicitors later confirmed should have been addressed. Now, due to their errors, I am facing additional charges. I had to seek help from another practice that charged significantly less. Their internal processes failed to catch these mistakes, leading to a frustrating experience during a difficult time.
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