I am writing to express my concern regarding the status of my repair claim, which has been pending almost 3 weeks without any response.I have bough my car four years ago in Wilsons and have consistently maintained it with annual check-ups at Wilsons Espom also. During my most recent visit on September 1st, your technician identified a critical issue that requires the timing chain to be replaced.As my vehicle is covered under the Platinum Maintenance Care plan , your staff assisted me in submitting a claim for the maintenance fee. However, I got the feedback is still waiting for approval the claim until this week.Today I asked LWG Motor Claim direct and they told me that they actually are waiting for my car service history and demonstration video for proceeding the claim. Now I don't know what going wrong and how long I still need to wait, and seems no one is handling my case.
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The largest family-run new & used car supermarket in Surrey with over 1000 vehicles in stock. New car dealer for: Abarth, Alfa Romeo, Fiat, Jeep, Hyundai, Nissan, Nismo, Peugeot, MG, Renault & Dacia.
