AVOID AT ALL COSTS!! Of course the sales experience will be good, they are selling you a car worth thousands of pounds so please ignore reviews about a good sales experience. The true test is when something goes wrong. I am appalled at the lack of customer service and willingness to get things sorted. The back electric windows didn't work from the start and I pointed this out. I was told someone would call me to book in the repair but of course nobody called. The touch screen then stopped working soon after. I rely heavily on my car for work so I decided to wait for the service and MOT to come round confident Wilson's would ensure the back windows and touch screen would be fixed whilst the car was with them as it is under warranty. The service team told me the warranty people would need to come and inspect the car themselves due to the huge cost of installing a new touch screen unit. I have chased and emailed customer service but a month later I have still not heard a thing. The car also failed the MOT with all 4 tyres needing replacing which has never happened to me before (I am not doing any more miles than I was in previous years). I trusted Wilsons would sell me a car in impeccable condition which they haven't and what is worse is that once you drive the car away they have abolsutely no interest in providing after care or support. Of course Wilsons will respond to this post to say they are very sorry and that someone will call me but I already know that they won't and that they aren't interested in ensuring I am a satisfied customer. I am a local and so when a colleague asked about my experience at Wilsons for buying a new car, I have of course told her to steer well clear.
Claim your business profile now and gain access to all features and respond to customer reviews.
The largest family-run new & used car supermarket in Surrey with over 1000 vehicles in stock. New car dealer for: Abarth, Alfa Romeo, Fiat, Jeep, Hyundai, Nissan, Nismo, Peugeot, MG, Renault & Dacia.
