I purchased a Porsche Panamera from Wilsons Motors for £15,500, which unfortunately turned out to be faulty. The vehicle was returned as agreed, and I was assured that a refund would be processed for next day. Despite this, I have now been chasing my refund for over two weeks with no success.I have sent multiple emails and made several phone calls in an attempt to resolve this matter, yet I have been met with silence and a complete lack of meaningful communication. This level of after-sales service is extremely disappointing and does not reflect the professionalism I would expect when dealing with a purchase of this value.I have also raised an internal complaint regarding the handling of my case by Gary Lambert, as I find the management of this situation to be wholly inadequate and concerning. Unfortunately, this has not resulted in any visible progress or resolution.At the time of submitting this review, I have still not received my £15,500 refund. While issues can occur with any vehicle, it is the response and accountability that define a business — and in this case, Wilsons Motors has sadly fallen far below a reasonable standard. I would urge prospective customers to exercise caution and ensure they are fully protected should any issues arise post-purchase.
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The largest family-run new & used car supermarket in Surrey with over 1000 vehicles in stock. New car dealer for: Abarth, Alfa Romeo, Fiat, Jeep, Hyundai, Nissan, Nismo, Peugeot, MG, Renault & Dacia.
