If I could give zero stars I would-I have been a loyal Wilson’s customer for years and have purchased two cars from them, always choosing to use their service department. Unfortunately, my experience over the past year has been nothing short of shocking.In November 2024, I emailed the Service Manager to cancel my service plan after a poor service experience. I never received a reply. Despite asking for the cancellation, payments continued to be taken for almost a full year, so I tried again to contact the same manager to not only get the plan cancelled but also to arrange the refund I was entitled to.He has never once responded or acknowledged a single email or phone call.More recently, over the last few weeks, I have now emailed four different Wilson’s email addresses — including Customer Care, the Service Department, and other contacts I was given — and I have still had no acknowledgement or reply from anyone. Their website clearly states they aim to respond to enquiries within 48 hours, yet here I am weeks later, still completely ignored.My complaint is being ignored, my emails are being ignored, and every route I’ve tried leads nowhere. For a dealership that advertises itself as family-run and committed to customer care, this level of disregard is extremely disappointing and unacceptable — especially after years of loyalty.
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The largest family-run new & used car supermarket in Surrey with over 1000 vehicles in stock. New car dealer for: Abarth, Alfa Romeo, Fiat, Jeep, Hyundai, Nissan, Nismo, Peugeot, MG, Renault & Dacia.
