AVOID Nissan Wilsons.Two years ago, I was sold a defective car, and Nissan Wilsons has been aware of this issue. This year, when my extended warranty became even more expensive, I expected someone to finally take responsibility and fix the problem. Instead, I received awful, dismissive, and completely unempathic service.In particular, Samuel B was extremely unhelpful and made me feel as though the problem was insignificant and that the ongoing stress and inconvenience it has caused me simply did not matter. At no point did I receive an apology or even a basic acknowledgment of how frustrating this situation has been.My car was not diagnosed in a timely manner, my concerns were repeatedly ignored—even though I clearly put them in writing (email) and in the end, the issue was neither properly identified nor fixed. The entire process was a waste of my time.I also emailed customer care twice at the beginning of December and never received a response from anyone in the so-called “complaints” department.I strongly advise anyone to avoid this place if you value your time or expect basic customer care. In my experience, they simply do not care once the sale is made. I would especially caution women because I am convinced that had I been a man, my concerns would have been taken far more seriously.Shame on you, Nissan. Your sales team (when you still had one) were excellent at sweet-talking, but when it comes to taking responsibility for known issues and actually fixing them, no one steps up.Update: after posting google review a week ago, was told someone will get back in touch- still nothing. Awful.
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The largest family-run new & used car supermarket in Surrey with over 1000 vehicles in stock. New car dealer for: Abarth, Alfa Romeo, Fiat, Jeep, Hyundai, Nissan, Nismo, Peugeot, MG, Renault & Dacia.
