Absolutely AppallingFollowing a recent flooring installation, my skirting boards and walls were left visibly damaged, far beyond what could reasonably be described as “expected scuffs.” A stain was also discovered in the carpet immediately after fitting. Despite raising these issues straight away and repeatedly requesting an in-person inspection, no one has attended to assess the damage. I’ve not even had a phone call apology. Just clinical emails. Instead, responsibility has deflected to the fitter, even though the company sent me the fitter, and I was told to wait for the manufacturer’s opinion rather than having the issue properly inspected on site.The customer service has been just as disappointing as the workmanship. Communication has been slow, issues have been brushed aside, and I was later informed that additional charges would apply for work that was not clearly explained at the point of sale. Even basic items included in my original quote, such as thresholds, remain outstanding. I am deeply unhappy with how this has been handled and would strongly caution others before using this company
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Wilsons Carpets is the largest independent flooring and bed retailer in the region, with 19 stores across Yorkshire, Lincolnshire and Nottinghamshire. Family-run since 1968, we’re known for unbeatable value, expert advice and our Price Promise. Meaning Prices are checked daily against over 1,000 products. With more than 1 million m² of stock, we offer carpets, vinyl, laminate, LVT, artificial grass, rugs and beds, all available in-store or online. Free measuring and friendly, honest service come as standard.See more
