I deposited 14.65 USDT and played using my real balance, mainly on a game that doesn’t require bonus wagering. My balance grew to 38.25 USDT. My cash bonus wagering stayed at 0%, as confirmed multiple times by the support team, indicating the bonus was never activated. After canceling the unused bonus, the platform seized my entire balance, including my deposited funds. Support insisted my 'real balance was lost first' but could not provide any transaction ID, bet log, or timestamp to back this up. Their claim is mathematically impossible based on my betting history. Despite extensive communication, they only reiterated the same statement without evidence and refused to point out any clear policy allowing the forfeiture of real funds when wagering is at 0%. This remains an unresolved dispute and feels like an unjustified confiscation of player funds. Proceed with extreme caution.
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