I deposited 14.65 USDT and played primarily on a non-bonus wagering game. My balance grew to 38.25 USDT. My cash bonus wagering remained at 0%, as confirmed multiple times by the support team, indicating that the bonus never activated. After canceling the unused bonus, the platform seized my entire balance, including my deposited funds. Support claimed my 'real balance was lost first' but failed to provide any transaction ID, bet log, or timestamp to support this. Their claim is mathematically impossible based on my betting history. Despite numerous discussions, they only repeated the same statement without evidence and refused to reference any clear policy that allows for the confiscation of real funds when wagering is at 0%. This remains an unresolved issue and appears to be an unwarranted seizure of player funds. Exercise significant caution.
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