I rarely leave negative reviews, but our experience with Windycar really deserves to be shared.We booked a car in Istanbul via the Enuygun platform. The reservation clearly stated Mercedes Vito, including the vehicle image. Based on this information, we completed the booking and paid in advance. We were also told that an 8000 TL deposit would be taken from a single credit card, which was completely acceptable for us.When we arrived late at night to pick up the car, we were shocked to hear that the vehicle was not a Mercedes Vito, but an Opel Zafira. We immediately pointed out the discrepancy. The staff responded by saying it was listed as “or similar,” even though this wording was either extremely hidden or not visible at all in the Enuygun listing. Even the staff member could not clearly show us where this was written.At that hour, finding another car was impossible, so we were left with no real choice but to accept a car we never wanted.As if that wasn’t enough, the deposit conditions were suddenly changed. Instead of one card, they demanded two separate credit cards, both under the name of the driver. Splitting the deposit between cards or paying part of it in cash was not allowed. We were put under serious pressure and left in a very uncomfortable situation.After a long struggle, we managed to solve it through online banking, but the stress, confusion, and lack of transparency were completely unacceptable.To be clear, the car itself worked fine. However, the misleading listing and rigid, customer-unfriendly behavior overshadowed everything and nearly ruined our holiday experience.I strongly advise future customers to be extremely cautious. What we experienced felt like a misleading sales practice, and it seriously damaged our trust.Transparency and honesty are essential in car rental services — unfortunately, that was missing here.
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