Unfortunately, we had a very disappointing experience with Vindi Cars, and I feel obliged to share this so others can be careful.We rented a car in Istanbul through the Enuygun platform. The listing clearly showed Mercedes Vito (both name and photo), and based on that information we made the reservation and paid in advance. We were also informed that an 8000 TL deposit would be taken from one credit card, which we accepted without any problem.However, when we arrived to pick up the car late at night (around 10–11 PM), we were suddenly told that the vehicle was NOT a Mercedes Vito, but an Opel Zafira. We immediately objected and said this must be a mistake. The staff insisted that it was written as “or similar”.When we checked the Enuygun app again, the photo was clearly a Mercedes Vito, and the “or similar” wording was written in very small letters, almost hidden, which feels extremely misleading. At that hour, with no alternative cars available, we were basically forced to accept a vehicle we never intended to rent.Then another problem started:Originally, the deposit was supposed to be 8000 TL from one card, but suddenly they changed the rule and demanded two separate credit cards, both belonging to the driver. I only had funds on one card. We even offered to split the deposit between my card and a friend’s card, or to pay part of it in cash — all refused.“Procedure is procedure” was the only answer.At that point, we were completely stuck. Canceling the reservation late at night would have left us without a car. Eventually, after a lot of stress and wasting time, we managed to arrange the deposit through online banking — but this should never happen to customers.To be fair, the car itself and the driving experience were fine, but the booking and pickup process felt deceptive and stressful. What happened seriously damaged our trust and almost ruined our holiday.This experience felt like a bait-and-switch tactic, and I strongly recommend future customers to read every detail very carefully and be prepared for last-minute changes.I hope Vindi Cars improves transparency and treats customers more fairly in the future.
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