windycar.com.tr

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1 Based on 20 reviews

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Serkan Yildirim
Complaint Regarding Incorrect HGS Charges and Poor Service ExperienceAt the end of September

At the end of September, I rented a minivan at Istanbul Sabiha Gökçen Airport. Upon arrival, I was asked to provide two credit cards, which had not been indicated beforehand. The rental was made through Carjet, and their website also did not mention that two credit cards were required. Eventually, the issue was resolved.However, after returning the car, the rental company charged me twice for HGS (the toll payment system for highways), totaling more than €160. I called several times to ask how it was possible to be charged so much within just four days, but I was never able to reach them. I know exactly how many times I passed through toll gates, and each gate clearly shows the toll amount — those amounts do not come anywhere close to what they deducted. I will never rent from them again.

1
Date of experience: Sep 26, 2025

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