Stole £120 from me. Within 2mins of me booking the car, they contacted me on WhatsApp saying they did not want to wait at the desk for my flight to arrive and would refund me in full. I agreed. Now they are refusing to refund me claiming it is my fault because I did not present a credit card at the desk, even though they cancelled the booking before I arrived, and ignoring my screenshotted proof of their WhatsApp refund promise
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