Fraud Alert !!! This company is a total scam. I rented a vehicle for 11 days which according to them included full comprehensive insurance plus additional cover for windshield, tires, rims and bumper etc. I was asked to pay a non-refundable deposit upon booking and was informed that I will not be charged another depoisit while collecting the car at the branch. I was however, charged another deposit while receiving the car at the brach which is located outside Trabzon airport. I had a minor accident which barely scratched the car and which according to my contract should be covered by the insurance. However, upon returning the vehicle I was spoken to very rudely and asked to pay extra money. The attendent wasn't even willing to listen to my side of the story and clearly said they didn't care about what their own reservation team stated during the booking and I now had to deal with them. I did not pay any additional amount and just left the branch. These unprofessional scumbags did not have the shame to even drop us back to the International terminal and I along with my family which included small children had to walk for 20 minutes to reach the terminal. Unprofessional is an understatement, they are professional liars and frauds. I do not expect them to return my deposit back. Please DO NOT book with this company !!!
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