I visited the store on 22nd Feb 2021 to purchase a product. I wanted to get a whole case of it, therefore I went to customer service desk to enquire. The person was at the desk said waiting time is 20-25 minutes. After waited for a while from a distance, I saw this gentleman walking towards the customer service desk with the single product that I enquired. So I approached him, as if I did not I would have to wait longer as I was waiting for a while and staffs walked past but they ignored you. The gentleman told me they no longer have stock in bulk but only individuals on the shop floor.I went back to the shop floor and picked up 12 individual tubs of it products. ( one case contains 12 tubs ) At the register, I told the cashier I got 12 and it’s equivalent of a case. On the shop floor there was this Middle Age gentleman was telling me that he cannot charge me as a case because they have no more stocks. From my understanding if you have plenty of single product on the shop floor shelf why can’t you charge your customer as a case. He told me we changed now!!! What change? The only changes I saw was your company wanting to charge customer more. Your company is a reputable business, but very dishonest towards your consumers. I then addressed to him how come those people meaning the trade customers allowed to buy in bulk and I cannot when you have stocks available? His replied was they are our customers???? I then replied back they are your customers and I am not.Your company only value trade customers as far as I’m concerned and this is a disgraceful behaviour.
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