I signed a settlement agreement with WinHero in early September 2025, which stated that my refund would be processed within 20 business days. As of today, that deadline has passed, and I still haven’t received my payment or a clear update.I’ve reached out multiple times by email but have not received a concrete response — only general messages about “technical issues.” This situation is very disappointing and unprofessional.I sincerely hope WinHero will honor their agreement and complete the payment as promised. Transparency and timely communication are essential when handling customers’ funds.Update:To this day i have not received any payment.Update:5-11-2025It is now four weeks past the deadline, and despite sending multiple emails, I have received no concrete answer, no payment confirmation, and no clear date.Every response I’ve received mentions “technical issues” or “delays”, but players are still able to play, deposit, so this explanation doesn’t make sense.Winhero you need to paid what is agreed on. This only shows the credibility of your casino is not what you make it seem like. Update:10-11-2025I had a signed settlement agreement with WinHero stating that payment would be made within 20 business days. It has now been more than 4 weeks past the deadline, and I still haven’t received the payment.Since then, I’ve sent multiple follow-up emails, but there has been no response. The only replies I received earlier repeated the same explanation about “technical issues,” without ever providing any concrete details or an actual timeline.It’s extremely concerning how this company handles player funds and communication. Everything is documented, including the signed agreement and all correspondence.I truly hope they take this seriously and finally honor their commitment.Update: 12-11-2025This is de email a received today after contacted them several times, and I keep receiving the exact same response:“We apologize for the delay; our payment partners are experiencing technical issues.”This has been their only answer for weeks. Meanwhile, players are still able to play on their platform, which makes this explanation very hard to believe.There has been no clear timeline, no transparency, and no real effort to resolve this matter. I’ve kept every email and document, and it’s extremely disappointing to be treated this way after following all procedures and signing an agreement in good faith.Update 18-11-25Its been 6 weeks sinds payment deadline has past. Im still receiving emails about technical issues. There is no real effort to resolve this matter.Update 26-11-2025Dear WinHero Team,I am extremely concerned and disappointed to see that withdrawal requests from other customers are reportedly being processed within 1–2 banking days, while my settlement payment has now been delayed for more than 9 weeks past the agreed deadline — with no explanation, no proof of any “technical issue,” and no meaningful response to my emails.This situation raises serious questions about selective payouts and the integrity of your operations.I have been patient, cooperative, and respectful throughout this entire process. Yet I am being ignored while others continue to receive their payments without issues. This is unacceptable.I expect an immediate response with:A clear and verified explanation for this delay, andA specific payment date, not general excuses.Please understand that I am documenting everything carefully.I expect your reply.Update:30-12-2015I didn’t hear anything back from Winhero. They officially confirmed that they are not to be trusted. Please people dont play here!!!
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