I signed up for a 7-day trial on May 16th, with the understanding that I would be charged after the trial period. After testing the platform, I attempted to cancel my subscription before the trial ended. However, due to a deliberate UI/UX issue, the platform made it impossible to cancel the subscription through the usual process.It seems this design flaw is intentional, likely to ensure customers are charged once the trial expires. Despite reaching out to support, they refused to refund the charge. Instead, they only canceled my subscription manually via chat on the night of May 22nd—after I had already been billed.Unfortunately, I’m not the only one. Many other users have shared similar experiences on Trustpilot, reporting they were wrongly charged and that the platform has serious usability issues designed to trap users into paid subscriptions.In my opinion, this is a deceptive practice and I feel scammed.
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