The other review is definitely fake. I used this site today and it's buggy and games that require geolocation don't work. Every other social casino works fine so it's definitely an issue on their end. I've also waited 6 hours now and still haven't received a response from their so-called support. If you have a buggy site at least have human support agents. The other guy who said support is good was probably talking to their automated AI support or he's lying.
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