This review is for Helena, in praise of her diligent and caring work ethic. My husband and I signed up for MGEN with Winsurance in 2023. When we needed to return to our home country, Helena stepped in to help us legally cancel the policy and pay the outstanding premium. She made sure we did not owe any money and would not have any future billing problems.A few days ago, I got a bank alert that MGEN was going to continue withdrawing the monthly premium amount because they did not update their records indicating the policy was cancelled. We contacted Helena right away, who opened a ticket with MGEN and proved through thorough documentation that she indeed did correctly cancel the policy. She kept in touch with us through email the whole time, updating us on the situation. She provided screenshots of her interactions with MGEN and was completely transparent.The final result is that MGEN apologized and acknowledged that our contract had been cancelled. The automatic debit scheduled for our account was also cancelled just in time, so no refund process was needed.I'm sure Helena was busy with many other clients, but she responded quickly to help resolve this matter so it did not go on and on for weeksI share this long story to let people know the lengths that Helena will go to help her customers. This current issue with MGEN happened in June 2025, 9 months after she already helped us to cancel the policy in October 2024 and she still was willing to help us. Other companies may have just ignored our concerns. I give Helena and Winsurance led by Nuno the highest compliments and wholeheartedly recommend them!
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Winsurance's core business is to be the guardians of clients' protection, by mitigating risk and losses. Personal interaction is factor of differentiation; we strongly believe that only human interaction generates trust and creates empathy among people with the same values and beliefs. Therefore, we focus on adding value across the entire client journey, from initial contact to ongoing support on claims.
Our trustable and professional team are committed to add value to each Client. We work with a wide range of reliable insurers to provide tailored insurance solutions to meet specific needs of our clients, in special to Expats communities. We work with all kinds of insurance.
To ensure ease of access and availability, we have embraced omnichannel technology that provides almost 24/7 support through social media, apps, websites, WhatsApp, mobile phones, and email. While we leverage technology to enhance our client's experience, we understand that personal interaction remains the differentiation factor in our business.
As an independent broker, we are fully licensed and regulated by the insurance market regulator (www.asf.com.pt).
To summarize, Winsurance is committed to being a trusted partner in protecting our clients' assets and helping them achieve their financial goals. We offer a human touch that sets us apart from other insurance providers and strive to provide the best possible insurance solutions and services to our clients.
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