I purchased software from the company with high hopes for a reliable product and clear customer service. They prominently advertise a '30-day money-back guarantee.' However, when I sought a refund due to the absence of Ukrainian and Russian language support, I was only offered a partial refund instead of the full amount promised. This approach contradicts their stated policy and erodes customer trust.
Pros
• The software may technically function as described.
• Customer support did respond to my inquiry (though the solution was not satisfactory).
Cons
• Lack of Ukrainian or Russian language support renders the product unusable for many users.
• The claimed 30-day full refund guarantee is misleading — only partial refunds are provided.
• The refund process feels evasive and not user-friendly.
Recommendation
I strongly urge potential customers to exercise caution when considering this service. If language support and transparent refund policies matter to you, seek alternative software providers who prioritize their users and honor their commitments.
Conclusion
The company's offer of a partial refund instead of a full refund reflects a lack of accountability. For international users, particularly those needing Ukrainian or Russian language support, this product is not a reliable option.
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