I’ve purchased seven Wisdom Panel DNA tests over the years, including the mother dog that I rescued from Costa Rica and her puppies that I had tested. I used Wisdom Panel repeatedly because I believed I was paying for lasting access to reliable results.
Recently, I discovered that Wisdom Panel permanently deleted older “legacy reports,” including the DNA results for one of my dogs who has since passed away. There was no clear, unavoidable warning and no meaningful opportunity to download or preserve the data before it was gone.
When I contacted the company, they hid behind their Terms & Conditions and said the report could not be restored. At the same time, they were still able to reference parts of the DNA data in writing. I could not get a response from a named representative, and my formal escalation was ignored.
I also have serious concerns about accuracy. The mother dog that I rescued and her puppies were tested — some were correctly identified as her offspring, but her son who is her identical twin was only identified as a close relative. I also had an older rescue retested three years later because the original results seemed highly questionable. The exact same report came back, which is difficult to reconcile given that the company claims its science and results are continually refined and updated.
Based on my experience, this company is not transparent, does not reliably preserve paid records, and does not inspire confidence in the accuracy of its results. Download your data immediately, and consider going elsewhere.
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Trusted by 5m+ pet parents, Wisdom Panel is the world's leading pet DNA test company that helps you unlock vital insights about your pet. Screens for 365+ breeds, types and varieties, 260+ health tests, 50+ traits, 15 behaviours, relatives, and more - so that you can help your pet live their happiest and healthiest life.
