My first order was great, and everything came without a problem withing the given time frame. Customer service was very responsive. I decided to give them another try given the great experience I had. This time it was like I was shopping in a whole other store. I passed my order and contacted them to know when they expected it to be shipped and received. I got a response that my order would ship on November 9th and received by the 16th. That was perfect for me since my items were needed at the latest by the 24th and set to ship on the 28th. My order was finally shipped on the 12th, which was also ok given the dates needed. I hadn't received my order yet and I got another email on November 17th saying they had now shipped my order. I was confused, so I wrote to them asking why I was getting another shipping message? Did they split my order? Was it going to arrive on time? I didn't get a response. I received my shipment, and it was incomplete which explained the 2nd email. When I tracked it, it showed being delivered for November 29th. Which wasn't good at all for what I needed the items for. I wrote back to check if all the missing items would be in the next shipment and to see if they could get the box here on the requested dates. No answer...I called their customer service number, a lady answered but advised me that she was only a receptionist. That she would advise the right person for them to call me back. that never happened!So, I decided to write to them on the chat on their website. Still no response. I got quite angry and annoyed at them because at this point, I had no clue if they could speed up the process nor what was coming.I had employees scheduled to come in and pack and if the items weren't going to arrive on time, I would have to purchase others. I tried reaching out to them one more time. Still no response… I couldn’t take any chances so; I purchased replacements for the missing items to make sure my orders went out on time. I finally received the order on November 25th. I am now out 465$ because I purchased replacements because NO ONE ANSWERS EMAILS OVER THERE. I am more than pissed because as a small store owner this is a lot of money which comes directly out of my family’s income. These people take great care when you first purchase to get you to come back but don’t care about you or your needs afterwards. Another company that is out there to just make money! I NO LONGER RECOMMEND THEM TO SMALL STORE OWNERS. THEY ARE UNRELIABLE AND THEIR CUSTOMER SERVICE IS CRAP!
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WishCrystal.com is a metaphysical crystals manufacturing and wholesaler company trusted by more than 3000 retailers across United States, Canada, Europe, Australia and United Kingdom. Supplying the best genuine quality Crystal Healing Products at wholesale prices.
We make creative and quality products in bulk quantity, so we don't like to call it a factory but instead a facility. The manufacturing facility is in Gujarat, India. We buy rough stones from various places of India, Brazil, Madagascar, South Africa and make various products from them at our facility.
You will find a collections of pendulums, pendants, orgonites, crystal points, chakra stones and various healing crystals from us. Also, we supply 925 sterling silver jewelry at a deal price.See more
