I'd give zero Stars if I could. Simply put they will find a loophole to keep your money. Their customer facing website said to cancel by 10:00 a.m. to get a full refund I canceled at 9:23 a.m.. we canceled because there's a Cartel War going on in the location we were going down in Mexico which affects the exact area where we would have been staying and travel advisories were put in notice through Airlines in multiple media. At any rate nowhere on their website specified what time zone and we had screenshots of the cancellation page that shows the time and everything which was 9:23 a.m. not 10:23 a.m. but they try to use loophole and say it was a different time zone so they're not going to give us our money back. Stay as far away from this companies you can be robbed us of hundreds and hundreds of dollars
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