I contacted them to look at my bosch washer dryer, which had stopped heating on the dryer cycle. They were very quick to respond and get an engineer out to me, that's were the positives end. The engineer told initially washer dryers just don't heat up that much! This is a machine I have had for 6 years, I know when it is and isn't working! Then he told me it was heating, it wasn't. Then he told me the heating element was broken and needed replacing. After he left I found a reset switch, after pressing it the heating worked, so it wasn't the heating element at all. They were very happy to quote me to replace the heating element and for more hours of labour, which wouldn't have even fixed the problem. I have since had another engineer out who confirmed I was right and the blower motor needed replacing, not the heating element. On top of this, Peter, the owner was incredibly rude to me over the phone. His website has a number that says call any time, but he complained I had messaged too early. He was very unprofessional and aggressive. He told me the engineer had pressed the rest switch himself, he 100% did not. I told Peter a replacement machine cost £999 and he told me I was lying! Utterly madness! It's an integrated machine, only one made by Bosch and £999 in all the outlets online. I can't believe people can operate a business like this really. We all make mistakes, but admit that. Admit the engineer didn't have the right experience to fix the fault and be kind enough to offer a partial refund on call out charges. The confidence in fixing a fault that didn't exist was bold to say the least!
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Wizz Plumbing is a professional plumbing company, providing residential and commercial plumbing services throughout London and the surrounding suburbs. We are well known for our reliable, trustworthy services and affordable rates. We strive to provide a first-class experience for our customers, if you’re not satisfied our job is not done. Our plumbers are experienced and certified, able to find solutions to any plumbing issues you may be having. We offer an emergency plumbing service, so if you find you need an emergency plumber give us a call and we will be on our way.See more
